Refund policy

Return & Refund Policy

Last Updated: 31-05-2026

At [STORE NAME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 5-7days of receiving the order.

  • The item must be unused, unwashed, and in its original condition.

  • The item must include original tags, packaging, and accessories (if applicable).

  • Proof of purchase or order confirmation must be provided.

Returns that do not meet these requirements may not be approved.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products

  • Gift cards

  • Sale or clearance items

  • Products showing signs of use, washing, or damage caused by the customer

As many of our products may be made-to-order, returns for change of mind, incorrect size selection, or personal preference may not be accepted unless otherwise stated.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Different from what was ordered

Please contact us within 7days of delivery at blacklotuswear9@gmail.com

Include:

  • Order number

  • Description of the issue

  • Clear photos showing the problem

After review, we may offer:

  • A replacement product

  • Store credit

  • A full refund

depending on the circumstances.

4. Return Request Process

To initiate a return:

  1. Contact us at blacklotuswear9@gmail.com.

  2. Include your order number and reason for the return.

  3. Wait for return authorization and instructions.

  4. Ship the approved return to the address provided by our support team.

Unauthorized returns may not be accepted.

5. Return Shipping Costs

Customer-Initiated Returns

For approved returns due to:

  • Change of mind

  • Incorrect size selection

  • Personal preference

the customer may be responsible for return shipping costs.

Store Error or Defective Products

If the return is due to:

  • Damaged items

  • Defective products

  • Incorrect items sent

[STORE NAME] will cover the return shipping costs where applicable.

6. Exchanges

We may offer exchanges for:

  • Defective products

  • Damaged products

  • Incorrect items received

Size exchanges may be available subject to inventory and policy limitations.

To request an exchange, contact [EMAIL ADDRESS] within [X DAYS] of receiving your order.

7. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to the original payment method used during purchase.

Refunds may include:

  • Full refund

  • Partial refund

  • Store credit

depending on the circumstances and product condition.

8. Refund Processing Time

Approved refunds are typically processed within 5-7 days

Please note that banks, card issuers, and payment providers may require additional time to reflect the refund in your account.

9. Order Cancellations

Orders may be cancelled before production or shipment begins.

Once an order has entered production, fulfillment, or shipping stages, cancellation requests may not be possible.

To request cancellation, contact us immediately at blacklotuswear9@gmail.com.

10. Refused or Undeliverable Orders

If an order is:

  • Refused by the customer

  • Returned due to an incorrect address provided by the customer

  • Returned because delivery attempts were unsuccessful

additional shipping charges may apply before reshipment.

Refunds may be reduced by any shipping or handling costs incurred.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

blacklotuswear
Email: blacklotuswear9@gmail.com

We are committed to resolving customer concerns fairly and promptly.