Privacy policy

Privacy Policy

Last Updated: 31-05-2026

Welcome to blacklotuswear. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

Name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through third-party payment providers)
Order history

Automatically Collected Information

IP address
Browser type and version
Device information
Pages visited
Time spent on our website
Referring website URLs

Marketing Information

Preferences and interests
Responses to promotions and surveys
Communication preferences

2. How We Use Your Information

We use your information for the following purposes:

Processing and fulfilling orders
Providing customer support
Managing your account
Sending order confirmations and shipping updates
Improving our products and services
Personalizing your shopping experience
Preventing fraud and unauthorized transactions
Complying with legal obligations
Sending promotional emails and offers (where permitted)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience.

Cookies may be used to:

Remember your preferences
Maintain shopping cart functionality
Analyze website traffic
Improve website performance
Deliver relevant advertisements

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

Payment processors
Shipping and logistics partners
Marketing and analytics providers
Customer support platforms
Website hosting services

These providers may access personal information only to perform services on our behalf and are obligated to protect your information.

Examples may include:

Shopify
Payment gateways
Google Analytics
Email marketing platforms

We encourage you to review the privacy policies of any third-party services you interact with through our website.

5. Payment Security

We do not store your complete payment card information on our servers.

Payments are processed securely through authorized payment service providers that comply with industry security standards.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from:

Unauthorized access
Disclosure
Alteration
Misuse
Loss or destruction

While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer service
Meet legal and regulatory requirements
Resolve disputes
Enforce our policies

8. Customer Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Request information regarding how your data is processed

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates about:

New products
Promotions
Special offers
Store announcements

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Sharing of Information

We do not sell or rent personal information to third parties.

We may share information only when necessary to:

Fulfill orders
Process payments
Deliver products
Comply with legal obligations
Protect our rights and prevent fraud

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page along with the updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.